Eurostar4Agents
Changes to our timetable for specific dates in October 2021

Please make sure that your customers aware of some alterations to our timetable during October 2021 on the Paris/Lille <> London route due to operational reasons and on the Amsterdam <> London route due to engineering works.

Please click here for more information.

Travelling with Animals

Eurostar only allow guide dogs and service dogs access to the trains on the following routes:

- Paris <=> London
- Brussels, Lille, Calais <=> London
- Lille <=> Brussels

Access is limited to 4 dogs per train.

Seasonal routes  (ski resorts) are not affected by this measure as the journey time is too long.

The Marne-la-Vallée Chessy / London road is not concerned by this project.

Puppies, dogs in training, other dogs and animals are not allowed.

Guide dogs and service dogs

Guide dogs and service dogs should not be separated from their owners under any cirmastances. These dogs should always wear their associated coat. The person travelling should have has their associated ID card.

To enter the United Kingdom, guide dogs and service dogs must have:

  • European passport:

If the animal is treated within in the European Union, it will have a European passport. If it is treated outside the European Union, please refer to DEFRA.

  • Microchip :

This microchip has a unique number. Upon arrival in London, the dog will be scanned and the number revealed from the scan must match the number found on the dog's documents.

  • Vaccination against rabies:

Blood test: One month after vaccination, the dog will need to take a blood test to see if the vaccine has worked properly.
Six months after this test, the dog will be able to travel and return to the UK. This vaccine is valid for 6 months, after 6 months, it will be necessary to make a booster of the vaccine.

  • Treatment against Ectoparasites and Endoparasites:

The dog must have received this vaccine at least 24 hours before registration, but it can not exceed 48 hours. The product 'Stronghold' is NOT authorised in the United Kingdom.

There is no special rate for the blind (TFAX: GDOG). However, there is a special tariff code of zero value for guide dogs and service dogs (CH99CH - FBC code: xxDDSB). During the sale of a ticket for passenger needing a service dog, a seat will be blocked for the dog. It will be necessary that the blocked place is located immediately next to the passenger.

Passengers with a service dog can be accommodated in any Standard, Standard Premier or Business Premier seat with a reserved seat right next to them, depending on available space, and preferably next to the Buffet Bar (for Standard Passengers) .

The sale and after-sales of the guide-dog for the visually impaired are only possible at Eurostar Direct Line and at the Eurostar terminals of the Paris Nord, Lille Europe and Calais Fréthun stations.

Passenger type: CH99CH - Class A or H and B