Eurostar4Agents
Amended Timetable 19/03/2020 - 10/07/2021

Please be aware that we’ve reduced our timetable from 19/03/2020 - 10/07/2021. This is a result of changes we’ve made to our services due to ongoing travel restrictions and the continuing impact of coronavirus.
---
Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
---
Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_2

Please click here for more information.

Coronavirus policy

To provide our customers with flexibility and peace of mind during the ongoing health crisis, we have implemented a Coronavirus Policy. You can offer your passengers one of the below options:

E-vouchers:

Due to the ongoing pandemic and recent customer feedback, we have decided to extend our e-voucher offer until 30 September 2021.

Any customers with bookings between now and 30 September 2021 who no longer wish to or are no longer able to travel can claim an e-voucher up to 7 full days before they are due to travel. So, if their train is due to depart at 11:04 on 29 September, customers must submit a voucher request before 11:04 on 22 September. They will not be able to claim a voucher after that cut off point.

Customers can request a voucher by going to the Manage your booking area of eurostar.com.

All e-vouchers will now be valid until 30 December 2021. This includes vouchers that have already been issued. Customers who already have vouchers have been made aware of the extension by email.

In case the value of the new reservation is lower than the value of the e-voucher, the remaining amount of the e-voucher can then be used against another booking. In case the value of the new booking is higher than the original booking, the fare difference will need to be paid

-

Exchanges:

For travel dates between Friday 13 March 2020 and Sunday 31 May 2020:

  • A free of charge exchange applies to cancelled trains only.
  • Free exchanges are possible directly in your booking tools up to 60 days after the initial booked departure

For travel dates between Monday 01 June 2020 and Saturday 01 August 2020:

  • An exchange without fees or fare difference is applied to all trains
  • Free exchanges can be processed in your booking tools up until 30th September 2020, for a new journey available within the booking horizon

For travel between 02 August and 07 September 2020:

  • If the train is cancelled: A free exchange
    • Free exchanges are possible in your booking tools between 03 July and 30 November 2020.
  • If the train runs: An exchange without fees
    • An exchange without fees can be processed between 03 July and up to departure.
    • The exchange fees will automatically be waved, but the customer must pay for the difference in fare between the initial booking and the new booking

For travel between 8th September and 30 September 2021:

  • If the train is cancelled: A free exchange
    • Free exchanges are possible in your booking tools until 30 September 2021.
  • If the train runs: An exchange without fees
    • An exchange without fees can be processed up to departure.
    • The exchange fees will automatically be waved, but the customer must pay for the difference in fare between the initial booking and the new booking

Please note that free exchanges will only be activated in the system when we have a confirmed timetable for the relevant travel dates. We will communicate our timetable for this period with a minimum of 10 days notice here.

Disneyland® Paris services:

Please click here for information about Disneyland® Paris.

Lyon South of France services

For any booking on our direct trains between London and Lyon, Avignon or Marseille, you can offer one of the below options:

  • An e-voucher for the value of the booking
  • Exchange onto an indirect service for the same dates of travel (all passengers & all legs of the journey), with no fees or fare difference.
    • Make a new booking for the same travel dates on an indirect service
  • Exchange onto an indirect service for alternative dates – no exchange fees, customers will need to pay any difference in fare.
    • Make a new booking for different travel dates on an indirect service

Please continue to check eurostar4agents.com for updates o